Advertising Services Agreement

Booking Schedule

Selected package

• [ ] Directory Boost — $49 total — 30 days
• [ ] Homepage Local Partner — $149 total — 30 days
• [ ] Island Record Partner — $99 total — 30 days
• [ ] Sponsored Local Guide — $349 total — 12 months from publication
• [ ] Custom written scope attached — $________ total

1. Advertising services

The Publisher will supply the selected placement for the agreed term, substantially as described in the Booking Schedule and current rate card. The Publisher does not promise any minimum number of impressions, clicks, enquiries, bookings, sales, search ranking or other commercial result unless a written special condition expressly states otherwise.

Dates depend on receiving cleared payment, final creative, working links and requested substantiation on time. A delay caused by the Advertiser moves the publication timetable by a reasonable corresponding period.

2. Acceptance and creative approval

A submitted enquiry or signed schedule is an offer to book, not automatic acceptance. The Publisher may decline a booking before acceptance where the advertiser, product, service or proposed material does not meet the published eligibility standards.

The Publisher will provide the final advertisement or sponsored content for written factual approval before publication. Approval confirms that names, claims, prices, licence details, links and other supplied facts are accurate. Editorial wording, placement context and labels remain under the Publisher’s control.

3. Advertiser responsibilities

The Advertiser warrants that all supplied material and linked claims are accurate, current, lawful and supported by reasonable grounds; that it holds every licence, permission and approval required for the advertised activity; and that the material does not infringe copyright, trade marks, privacy, confidentiality or any third-party right.

The Advertiser is responsible for its business, destination website, offers, prices, products, services, bookings, fulfilment, customer service, refunds, warranties, licences and dealings with customers. The Publisher provides advertising space only and does not sell, supply, recommend or guarantee the Advertiser’s goods or services. The Publisher remains responsible for claims or material it originates or materially changes without the Advertiser’s approval.

The Advertiser must promptly notify the Publisher if a price, availability statement, licence, destination link or material claim becomes inaccurate. The Advertiser must not supply fake testimonials, misleading urgency, disguised sponsorship, unlawful material or claims that cannot be substantiated.

To the extent permitted by law, the Advertiser indemnifies the Publisher against a third-party claim and reasonable direct cost to the extent caused by the Advertiser’s material, breach of this agreement, negligence or unlawful conduct. The indemnity is reduced to the extent the Publisher caused or contributed to the loss. The Publisher must promptly notify the Advertiser of a claim, provide reasonable cooperation and not settle a claim in a way that imposes an admission or non-monetary obligation on the Advertiser without consent.

4. Fees and payment

Fees are the total amounts in the signed Booking Schedule and are in Australian dollars. The Publisher is not currently registered for GST, so GST is not included or charged. If that tax status changes for a future booking, the Booking Schedule must state the total price and applicable GST before signing. The Publisher will not issue an invoice or payment link until the agreement has been completed and signed by both parties. Each invoice will identify the Publisher by its legal company name and ABN/ACN and will use ops@southstradbroke.co for customer contact; no director’s personal phone number or residential address will be published on the website. Unless the schedule states otherwise, payment is due after signing and before production or publication begins.

A payment received without a signed and accepted agreement does not create a booking and must be promptly returned. Third-party production, photography, design or media costs are excluded unless itemised in writing. Neither party may add or change a fee without the other party’s written agreement.

5. Changes and corrections

The package includes only the creative changes listed in the rate card or schedule. Additional work requires a written scope and price accepted by both parties before it begins.

The Publisher may make minor formatting changes required for accessibility, responsive display, house style or a clear Advertisement or Sponsored label. Material changes require the Advertiser’s approval. Genuine factual or legal corrections may be made promptly, with notice where practicable.

6. Cancellation, rejection and removal

The Advertiser may cancel before production begins and receive a full refund of prepaid fees. If the Advertiser cancels after agreed production work begins but before publication, the Publisher may retain only the reasonable value of completed work disclosed to the Advertiser and will refund the balance.

After publication, the Advertiser may request removal at any time. A change-of-mind removal does not create a refund for services already supplied. If the Publisher materially fails to provide the agreed service and does not fix the failure within a reasonable period after written notice, the Advertiser may terminate and receive a fair refund for the undelivered portion.

The Publisher may reject, suspend or remove material that is unlawful, misleading, unsafe, technically harmful, no longer accurate, outside the agreed eligibility policy or in material breach of this agreement. Except where urgent action is reasonably required, the Publisher will explain the concern and give the Advertiser a reasonable opportunity to correct it. If removal is not caused by the Advertiser’s breach, the Publisher will refund the unused placement fee in proportion to the unexpired booking days. If removal is caused by the Advertiser’s breach, any refund will deduct only the reasonable value of services already supplied and direct work reasonably required because of that breach. Nothing in this clause limits a non-excludable right or remedy.

7. Advertising labels and editorial independence

Paid material will be clearly labelled Advertisement, Sponsored or similar. Payment does not buy editorial endorsement, a favourable review, removal of genuine criticism or control over independent reporting. Directory inclusion and advertising placement are not representations that the Publisher recommends the Advertiser.

No package renews automatically. Any extension requires a new written acceptance and price.

8. Intellectual property

The Advertiser retains ownership of its supplied logos, photographs, trade marks and copy. It grants the Publisher a non-exclusive, royalty-free licence to reproduce, resize, format and display that material only as reasonably necessary to produce, promote and archive the booked placement during the agreement and for reasonable business records.

The Advertiser confirms it has authority to grant that licence. The Publisher retains ownership of its site, layouts, templates, original editorial wording and production materials. Sponsored content may remain in private records after removal but will not remain publicly promoted after the agreed term.

9. Privacy and confidential information

Each party must use contact, account and campaign information only for the booking, lawful administration and record keeping, and must protect confidential information with reasonable care. This does not prevent disclosure required by law or to professional advisers who owe confidentiality duties.

The Advertiser must not provide personal information about another person unless it has a lawful basis and the information is necessary for the placement.

10. Consumer law and liability

Nothing in this agreement excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.

To the extent permitted by law, neither party is liable to the other for indirect or consequential loss, lost opportunity, lost profit or reputational loss that was not reasonably foreseeable when the agreement was made. The Publisher is not responsible for changes to third-party websites, platforms, search engines or destination pages outside its reasonable control.

Where liability may lawfully be limited, the Publisher’s aggregate liability connected with the booking is limited to resupplying the affected services or the amount paid for them, at the Publisher’s election where the law permits. This limitation does not apply to fraud, wilful misconduct or liability that cannot lawfully be limited.

11. Complaints and disputes

A party raising a dispute must provide written details and supporting information. Senior representatives must first try in good faith to resolve it within 10 business days. If unresolved, either party may propose mediation in Queensland before starting court proceedings. This does not prevent urgent injunctive relief, debt recovery for an undisputed amount or action required before a limitation period expires.

12. General terms

This agreement, the completed Booking Schedule, final approved creative and any signed written variation form the entire agreement. A variation must be in writing and accepted by both parties. If a term is invalid or unenforceable, it is read down or severed to the minimum extent necessary and the remaining terms continue.

Neither party may transfer the agreement without the other party’s written consent, not to be unreasonably withheld, except as part of a genuine sale or restructure of its business where the successor assumes the obligations. Neither party is liable for delay caused by events beyond its reasonable control, but it must notify the other and resume performance as soon as reasonably practicable.

Notices may be sent to the email addresses in the schedule. This agreement is governed by Queensland law. It may be signed in counterparts and electronically.